Refund Policy

Refund Policy

Effective Date: April 1, 2025

This Refund Policy (“Policy”) governs the terms under which refunds may be issued for services purchased from Service Viper, LLC (“Company,” “we,” “us,” or “our”) through our website at www.serviceviper.com (“Site”).

By purchasing any productized service, software implementation, automation system, advertising campaign, or consulting engagement (“Services”) from Service Viper, you (“Client,” “you,” or “your”) acknowledge and agree to the terms outlined below.

1. All Sales Are Final

Due to the digital nature of our Services and the significant time, strategy, and customization involved in each client engagement, all sales are final and non-refundable.

Once payment is processed and onboarding has commenced, no refunds—partial or full—will be issued under any circumstances, except as explicitly set forth in Section 3 (Limited Performance Guarantee), if applicable.

2. No Refunds for Lack of Usage or Implementation

Failure to utilize, activate, or implement the Services provided does not entitle the Client to a refund. It is the Client’s sole responsibility to participate in scheduled onboarding, submit required deliverables, and take necessary actions for successful implementation.

3. Limited Performance Guarantee (If Applicable)

From time to time, Service Viper may offer a performance-based guarantee as part of a specific marketing promotion. If such a guarantee is explicitly included in your signed agreement or order form, it will be subject to the following conditions:

Client must fully implement all systems and recommendations as instructed

Client must attend all scheduled calls and provide timely responses

Client must provide documented proof of usage (e.g., CRM activity, lead follow-ups, ad spend reports)

Requests for performance review must be submitted in writing within 60 days of purchase

Failure to meet all conditions voids the performance guarantee. At our sole discretion, we may offer continued support, a credit toward future services, or a partial refund, but this is not guaranteed.

4. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting our team to resolve the issue will be considered a breach of this agreement. In such cases, we reserve the right to pursue legal remedies, suspend service access, and report the incident to credit agencies or collection services as applicable.

5. Exceptions

No verbal or written communication by any Service Viper representative shall constitute a waiver or modification of this Refund Policy unless formally amended in writing and signed by both parties.

6. Contact Us

For questions, concerns, or to exercise your rights under this Policy, please contact:

Service Viper, LLC
[email protected]
San Diego, California, USA